Frequently Asked Questions

We’ve compiled a list of frequently asked questions to help you with any queries regarding crystal healing and your shopping experience. If you need further assistance, please email us at info@shinepurity.com (PST, Monday to Friday, 9:00 AM to 5:00 PM). We’re always happy to support you!

1. About Shinepurity and Our Crystals

Why choose Shinepurity?
Shinepurity specializes in high-frequency healing crystals, each carefully selected to ensure purity and powerful healing properties. All our crystals are ethically sourced to avoid the negative impacts of large-scale mining, respecting nature while preserving the integrity of crystal energy.
When you choose Shinepurity, you get:

  • 100% natural, untreated crystals
  • High-vibration healing stones for meditation, chakra balancing, and energy healing
  • Ethical sourcing commitment to protect Earth's sustainability
  • Exclusive crystal jewelry designs that combine healing energy and aesthetics

Are Shinepurity’s crystals ethically sourced?
Yes, we follow sustainable and responsible sourcing principles. We work directly with certified suppliers to ensure that our crystals come from ethical sources. Our goal is to provide high-frequency healing crystals while protecting Earth’s resources.

Why do natural crystals have imperfections?
True natural crystals may have inclusions, mineral pockets, or tiny cracks. These are unique marks formed by millions of years of natural processes and do not affect the crystal's energy or healing properties. Each crystal is one of a kind with its own energetic vibration.

Can I return a crystal if I don’t like its natural imperfections?
Due to the natural characteristics of crystals, we do not accept returns for natural imperfections. However, if your item is damaged during shipping, please contact us immediately.

How should I care for my crystals?

  • Avoid moisture to prevent energy interference
  • Keep away from chemicals (e.g., perfumes, cleaning agents) to protect the surface
  • Store crystals separately in soft cloth pouches or boxes
  • Avoid wearing crystals while swimming, showering, or engaging in intense physical activities to maintain their energy purity

How do I cleanse and recharge my crystals?
Crystals absorb surrounding energies, so regular cleansing helps maintain their healing effects. Common methods include:

  • Moonlight Charging: Place your crystal under the full moon overnight to absorb lunar energy
  • Sage Smudging: Use Palo Santo or sage smoke to clear negative energies
  • Earth Cleansing: Bury your crystal in soil for 24 hours to connect with Earth's energy
  • Selenite Charging: Place your crystal next to Selenite or Clear Quartz for high-frequency resonance

2. Orders and Payments

How can I modify or cancel my order?

  • Before shipment: Please contact support@shinepurity.com immediately.
  • After shipment: Orders cannot be modified or canceled, but we offer a return policy. Please refer to our returns and exchanges policy for details.

What payment methods do you accept?
We accept PayPal, Visa, MasterCard, American Express, Apple Pay, and Google Pay. All transactions are encrypted with SSL to ensure secure payments.

Why was my payment declined?
If your payment fails, check the following:

  • Make sure your card information is correct
  • Ensure there is sufficient balance
  • Confirm that international payments are enabled
    If the issue persists, please contact your bank.

3. Shipping and Delivery

How much is shipping?

  • U.S. Orders: Free shipping on orders over $99; a $5 shipping fee applies for orders below $99
  • International Orders: Shipping costs vary by region and may include additional customs fees

What are your processing and shipping times?

  • Processing Time: 3-5 business days (some items may take up to 10 business days)
  • U.S. Delivery: 3-7 business days
  • International Delivery: 2-6 weeks, depending on destination and customs processes

Please refer to our shipping policy for more details.

How can I track my order?
Once your order is shipped, you will receive an email notification with your order number and a tracking link.

What if my package is returned?
If your package is returned due to an address issue, please contact us within 30 days to arrange reshipping (additional shipping fees may apply).

4. Returns and Refunds

What is your return policy?
We offer a 30-day hassle-free return policy. Items must be returned unused and in their original packaging. Refunds will be processed based on the condition of the item.

How do I initiate a return?
Please email support@shinepurity.com with your order information, and we will guide you through the return process.

Which items are non-returnable?

  • Solid gold products
  • Customized items
  • Designer pieces and mineral-tagged products
  • Used or worn items

5. Privacy and Security

Is my personal information secure?
Yes, we take your privacy seriously. All customer data is encrypted and protected. We do not share your information with third parties. For more details, please refer to our privacy policy.

Still need help:

Email: support@shinepurity.com