Shipping policy
Order Processing Time
Please allow 3-5 business days for order processing, which includes item selection, packaging, and preparation for shipment (excluding shipping time).
Custom items or large crystal products may require additional processing time to ensure safe delivery.
Processing time may be extended during peak shopping periods (e.g., holidays).
Shipping Time
Our logistics handling time is 2-3 business days, and your order will be shipped once processing is complete.
We do not ship on Saturdays, Sundays, or public holidays.
If there is a delay in shipping due to inventory shortages or other special circumstances, we will notify you via email.
Shipping Range & Fees
Standard Shipping Fees
- Free shipping for orders over $99 USD.
- Standard shipping fee of $7 USD for orders under $99 USD.
Expedited Shipping Fee
$25 USD for expedited shipping.
Delivery Time
Domestic Standard Shipping (USA): Estimated delivery time is 9-15 business days.
Domestic Expedited Shipping (USA): Estimated delivery time is 5-10 business days.
Delivery times may vary depending on location, and some orders may take longer.
International Orders: Delivery may take up to 6 weeks, depending on the destination and customs clearance speed.
Please Note:
Business days are Monday to Friday, excluding weekends and public holidays.
Once your order is handed over to the courier, we cannot control any delays that may occur. The delivery progress will be based on the information provided by the courier company.
Order Tracking
Once your order has been shipped, you will receive an email with tracking information. Please keep an eye on your inbox to stay updated on your package’s shipping status.
If there are any issues with the package during shipping, such as a long delay or loss, please contact us promptly, and we will assist in resolving the situation.