Shipping policy
At Shine Purity, every order is carefully prepared and shipped with love.
Please take a moment to review the shipping information below before placing your order.
Order Processing Time
Orders are typically processed within 2-3 business days, including item selection, packaging, and shipment preparation (shipping time not included).
Please note that some products may require additional preparation time, especially:
l Handmade items
l Personalized/custom-made pieces
l Large or fragile natural crystal products
This extra time helps ensure your order arrives safely and in perfect condition.
Additional Notes:
Processing times may be slightly longer during holidays, promotional events, or peak shopping seasons
Orders are not shipped on weekends or public holidays
If there is any delay due to stock availability or special circumstances, we will notify you via email
To improve delivery efficiency and reduce shipping times, some orders may be shipped from warehouses located outside the United States.
Shipping Rates
United States Orders
Free Standard Shipping on orders over $99 USD
Orders under $99 USD: $6.99 USD standard shipping fee
Express Shipping: $35 USD
Delivery Time
United States
Standard Shipping:Estimated delivery within 9-15 business days after shipment
Express Shipping:Estimated delivery within 5-9 business days after shipment
Please note that delivery times may vary depending on location, weather conditions, customs clearance, and carrier delays. Some orders may take longer to arrive.
International Orders
International delivery times vary depending on the destination country and customs processing times.
Some international orders may take up to 4 weeks or longer to arrive.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Please allow 24-72 hours for tracking information to update after shipment, as carrier systems may require time to sync.
Customs Duties & Import Taxes
International orders may be subject to:
Customs duties
Import taxes
Other related fees
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
Delayed, Lost, or Damaged Packages
If your package experiences significant delays, is lost during transit, or arrives damaged, please contact us as soon as possible at:
support@shinepurity.com
Our customer support team will do our best to assist you and work with the shipping carrier to help resolve the issue promptly.
Contact Us
If you have any questions regarding our shipping policy, please feel free to contact us anytime at:support@shinepurity.com
We are always happy to help.
Please Note
Business days refer to Monday through Friday and exclude weekends and public holidays
Once an order has been handed over to the shipping carrier, we are unable to control any shipping delays that may occur
Delivery updates and final shipping status are based on the information provided by the carrier.